During these unprecedented times, Columbia Association understands that not all of our members will be comfortable utilizing our facilities. To allow members to keep their current memberships and membership pricing, members may put a freeze on their account for up to 3 consecutive months. This can be done only once within a period of 12 consecutive months (for members who placed a freeze on their account while we were shut down, you may freeze your membership one more time).
Freeze requests must be submitted by the 15th of each month. They will begin on the 18th of the month and apply to full months only — e.g. from June 18 through July 17.
To place a freeze, please email Customer Service at firstname.lastname@example.org. There is a $10 administrative fee assessed per month if the entire account is frozen — and the contract/renewal date will be extended by the length of the freeze. Freezes for medical reasons with documentation from a medical professional will not be assessed a $10 administrative fee. The contract will still be extended by the length of the freeze.
A freeze that is due to medical reasons may be placed on a membership for a maximum of 4 months — and will require medical documentation to be submitted to the Customer and Member Service. Membership dues may be refunded, upon submission of medical documentation, up to a maximum of 30 days.
If anyone in a multi-person membership wishes to remain active, the new billing rate for the freeze period will reflect the number of active members. In this instance, the $10 administrative fee will not be applied.
When the member is reactivated, they will pay either their current contracted rate or the comparable rate in effect when they return.