FAQs

Below you will find some frequently asked questions from residents and members. If you still need assistance, please call 410-312-6332.

Infants need to have a membership card by 6 weeks old, though you do not have to pay for infant guests until they are 18 months old.

A “child” admission rate covers guests ages 18 months – 15 years. An adult is considered 16 years and older, and these ages are the guidelines set for “adult swim” and “adult only” usage, as well as spa restrictions.

10-13 years old must pass a safety first class, 14 and older do not need to do this, 8 and younger must be accompanied by a responsible adult at least 14 years of age.

If the child is 9 or younger, the sitter must be at least 14 years old. A 10-13 year-old must pass a safety first class to be left unsupervised. A long-term guest membership may be added to existing memberships – contact Membership Services for details at 410-730-1802. Guest passes may also be used for a babysitter. The number of children observed by a single person may not exceed four children less than 9 years of age, or 10 children in total.

A Columbia Card allows us to verify the guest lives and pays the CPRA tax. Columbia Cards may be obtained at the Maggie J. Brown Welcome Center, located at CA Headquarters, 6310 Hillside Court, Suite 100, Columbia, MD 21046. Address verification in the form of a driver’s license or imprinted personal check and dependent children’s birth certificates is required to obtain the Columbia Card. For more information, call 410-730-1802.

Guest passes may be purchased at Columbia Swim Center, Columbia Gym, Supreme Sports Club, Columbia Athletic Club, or at the Maggie J. Brown Welcome Center. They may be purchased in groups of five or 10. Guest passes are electronic and will be deducted at admission via the facilities’ computer.

If the pass has been in use for one hour, it is not refundable, should the facility close. In the event of inclement weather, or any other circumstance, if less than an hours time of procuring the pass, the staff may contact the Aquatics Office to reissue the guest pass or process a refund for the patron. It is advised the patron keep their receipt to enable the staff to accommodate this request.

A CA card is preferable, but any form of photo identification is acceptable. To protect your account from abuse, members and residents will not be admitted without photo ID.

Columbia Cardholders that wish to stay after their lessons must pay the daily admission fee once the pool becomes open for general use.

Creating a login requires a member number, zip code, date of birth

  • Make sure you enter your membership number in the 99999.01 format.
  • If you cannot create an account using your information, something is most likely incorrect in our system, i.e. wrong year on date of birth. Please contact Membership Services at 410-730-1801 and make sure they have your correct date of birth and zip code.

…No Match Has Been Found

If you see the issue of “No match has been found” is an error caused by the wrong information being inputted. This means the membership number being put in is wrong, the wrong date of birth or zip code being in Columbia Association database.

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… Relationship

If you see the issue of “Relationship” with a yellow triangle, this is an error due to the primary member number not being used. The primary member is normally the first member on the account, normally the .01 of the membership.

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In Program Registration
IMPORTANT:

  • Membership Services is the defaulted site. The number one error from the member in program registration is that they member does not hit “Change” next to the site.
  • For Aquatics, please do not use the middle section in your search; see the image below.

 

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Swim Lessons Program

To register, go to the membership login page. Login and go into Program Registration.

Change the Site to “Dickinson Pool” or desired lesson center.

  • Change the Session to “Week 2 July 1-July 5” or desired dates for lessons.
  • Change the Category to “Aquatics”
  • Choose the Course you wish to enroll in and hit search.
  • Code Examples:
    W2.3-1020: One on One Lesson, Week 2, Instructor 3, 10:20 a.m.
    W5.PS1-1130: Preschool Level 1, Week 5, 11:30 a.m.

 

Sub Members**
Once you have added a child to a class, in the cart, double click on class details, and select the proper sub-member you wish to enroll in the course.

 

In The Cart:
The member and non-member fees look incorrect online. The pricing is automatically adjusted with the membership once you add it to the cart. This is a system error that we cannot adjust. See right hand side below:

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RULES

Please read the following rules that apply to all of Columbia Association’s indoor and outdoor pools. For any questions, please email Aquatics@ColumbiaAssociation.org.

Please call 410-715-3154 for weather related operations and updates.

  1. Please walk at all times while in the pool area.
  2. We require children 9 years or younger to be accompanied by a responsible supervisor 14 years of age or older. If children 10-13 years of age pass the Safety First test administered by pool staff, they will be permitted to use the area without a responsible supervisor.
  3. For your safety, only United States Coast Guard approved personal flotation devices (life vests) may be used in the pool. Person’s using such devices are required to be accompanied, within arm’s reach, of a responsible supervisor.
  4. For your safety and the safety of others, admission to the pool will be denied to all persons having infectious diseases, inflamed eyes, colds, nasal or ear discharges, or any communicable disease of any kind. Persons with excessive sunburns or open sores will also be restricted from using the pool.
  5. Members are responsible for the actions of their guest
  6. Extended breath holding and other hypoxic workouts are not permitted.
  7. Spouting water and other unhygienic actions will not be permitted in the pool area.
  8. Inner tubes, water wings, or play equipment may not be used in the Main Pool. Wading Pool toys must be able to fit (fully inflated) into a 30”x30”x30” box.
  9. Unruly or inappropriate behavior will not be tolerated. Profane, loud or abusive behavior is prohibited.
  10. The Columbia Association cannot be held responsible for loss or damage to personal property of any kind. Please keep a close watch on personal items and report any suspicious behavior.
  11. Obey the lifeguards. Violators will be asked to leave the facility immediately without a refund.
  12. The Pool Manager is responsible for the strict enforcement of the rules and insuring the facility is operated in a safe and peaceful manner for all to enjoy. The Pool Manager has the authorization to temporarily deprive any member or guest use of this facility and may use discretion in the enforcement of these and other rules and regulations.

Additional Information and Rules are listed in our safety pamphlet. Ask for one at the Front Desk.
Lifeguards are on duty to enforce rules and regulations, respond to emergencies, and prevent as many problems as possible, however you are ultimately responsible for the safety of your child. There is no substitution for close, active, parental supervision.

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  • All children using the Wading Pool MUST be accompanied and closely monitored by a responsible supervisor.
  • The Wading Pool is for children six (6) years of age or younger.
  • All diaper changing must be performed in the changing facilities provided in our facility bathrooms.
  • Wading Pool toys must be small enough to fit, fully inflated, into a 30”x30”x30” box.
  • No Diving allowed
  • Protect our water: take a cleansing shower before entering the pool and after using the toilet.
  • All bathers who are not toilet trained shall wear a tight fitting swim diaper.
  • Disposable cotton diapers are not permitted in the pool.
  • If your child has or has had diarrhea in the last two weeks, please do not use the pool.
  • Those using Wibits must be 6 years or older. Participants must be able to swim one length of the pool in a strong fashion to participate in the Wibit experience or they must wear a Coast Guard certified life vest. Life vests are encouraged – even normally strong swimmers can be disoriented from a fall.Red bands will be provided to those who are not allowed to use the Wibit feature. This includes participants in Little Splashers parties and those who receive multiple coaching occurrences when using the Wibit feature.Behaviors that constitute coaching moments include:
    • Needing assistance from the lifeguards to move across the Wibit
    • Crying because of fear/stress on the Wibit (i.e. the Wibit is too much for the child to handle)
    • Slow sliding across the Wibit (i.e. the curve, bear crawling is okay)
    • Taking an excessive amount of time to finish the Wibit feature (2-3 minutes)

    Participants who require a rescue or are clearly unable to swim will be given a red band immediately. Columbia Swim Center encourages safety when using our features and strives to provide a safe and fun experience for everyone!

  • Please Abide by the Following Rules:
    • The Spa is for the use of adults sixteen (16) years of age or older.
    • Members utilizing the Spa should only do so for a maximum of 15 minutes at a time.
    • Pregnant women and people suffering from heart disease, diabetes, high or low blood pressure should not enter the Spa without prior medical consultation or permission from their doctor.
    • Enter and Exit slowly.
    • Check the temperature of the Spa prior to entering.
    • Do not use the Spa if you have consumed alcoholic beverages.
    • Protect our water
    • Take a cleansing shower before entering the Spa and after using the toilet.
    • If you have had diarrhea in the last two weeks, please do not use the Spa.

    There is no lifeguard on Duty. Use at your own risk.

The following rules and regulations have been established for the benefit and protection of all users of the Columbia Swim Center to assure safe operation and to provide enjoyable recreation for all members and their guests.All persons using the SplashDown at the columbia swim center do so at their own risk and responsibility.

1. All riders must be at least 48″ (4 feet) tall.
2. Maximum rider weight is 200 pounds
3. WARNING: Water depth is 3 feet 6 inches
4. Non-swimmers are not permitted
5. All riders must ride feet first while lying on their back with arms crossed across their chest. Do not go down the slide head first. Do not sit up while riding the slide
6. Riders must enter the slide in a sitting position and wait for instructions from the lifeguard stationed at the slide starter tube
7. Do not propel yourself into the ride
8. Only one rider at a time. Absolutely no trains or chains of riders are permitted
9. Riders should remain in proper riding position until coming to a complete stop in the splash-out area. Do not run, stand, kneel, rotate, tumble, or stop in the flume.
10. No tubes, mats, or lifejackets are permitted
11. Only approved swimwear will be allowed. No cutoff jeans or swimwear with exposed zippers, buckles, rivets, or metal ornamentation. No objects are allowed in pockets and no jewelry can be worn while riding the slide
12. Riders must be in good health. Among those who should consult their physicians before using this slide are elderly persons, individuals suffering from heard disease, high blood pressure, or epilepsy; or individual’s using prescription medication. Individuals who should not ride include pregnant women and individuals with medical conditions such as heart or back problems.
13. Do not use this slide while under the influence of alcohol or drugs
14. No diving from slide
15. Leave plunge pool promptly after entering
16. Riders assume all risk of injury due to misuse of this slide or failure to follow these rules.
17. WARNING: Failure to follow rules can result in serious injury.

    1. One diver at a time is permitted on the board and ladder.
    2. Recreational divers must jump or dive using only one bounce. Handstands, Cartwheels, and sitting or back dives are not permitted.
    3. Only jumping or diving straight off the end of the board is permitted.
    4. All divers must look before and wait until the area in the pool is clear before diving.
    5. Immediately after diving, the diver surfaces and swims clear of the diving area.
    6. Jumping off the diving board into the arms of another swimmer is not permitted
    7. Goggles, masks, and flotation devices may not be worn going off the board

    Obey the lifeguards. Any activities deemed unsafe by the Aquatics Staff are not permitted

  • Normal Operations Sunny summer days. Pools open as usual.
  • Limited Operations Cold and dreary with light rain or thunder showers predicted. The following pools will remain open (except on their closed day): Dorsey Hall, Hopewell*, Kendall Ridge, River Hill, Stevens Forest and Swansfield*. *Slide not available in limited operations.
  • Inclement Operations Rainy inclement days: Stevens Forest and Swansfield* remain open (unless very inclement or on their closed day). All other pools closed.  Slide not available in inclement operations.
  • Electrical Storms: For your safety, the pool may be closed at any time because of weather, operational difficulties, or other conditions at the discretion of the management
    • During electrical storms, the pool will be closed for a period of one half hour after the last report of thunder or lightning.
    • If the rain becomes heavy enough that the bottom of the pool cannot be observed clearly the pool will be cleared until the bottom can be clearly observed from the lifeguard stand.
    • During periods of lightning, members and guests will be cleared from the facility, as soon as reasonably safe.
    • Columbia Swim Center Program Pool and Columbia Athletic Club pool may remain open during electrical storms.
  1. Persons wishing to enter water deeper than the level of their shoulders must be able to swim one length of the pool while remaining in a horizontal position without stopping or touching the sides or the bottom of the pool.
  2. Protect our water
  • Take a cleansing shower before entering the pool and after using the toilet.
  • All bathers who are not toilet-trained are required to wear a tight-fitting swim diaper.
  • Disposable or cotton diapers are not permitted in the pool.
  • Anyone who has or has had diarrhea in the last two weeks should not use the pool.
  1. Adults have priority on lounge furniture.
  2. At a quarter of every hour, there will be a 15-minute break (adult swim), at which time all children younger than 16 years of age will be required to clear the pool. One child 6 years or younger may accompany an adult into the pool during this time.
  3. To main a safe and family environment, revealing or see-through bathing suits, thongs, shorts with rivets and clothing generally considered offensive will not be permitted.
  4. In consideration of others, personal amplified music or radios with external speakers will not be allowed.
  5. Illegal drugs and alcoholic beverages or persons under the influence will not be permitted in the pool or on its grounds.
  6. Food and drinks are permitted in the designated areas. Grilling is restricted inside the property. Glass containers of any kind are not permitted.
  7. The outdoor pools are a smoke-free zone. Smoking is strictly prohibited inside the property and within 50 feet of the entrance gate.
  8. Dogs, cats or other pets are not permitted in the pool complex, except for service animals.
  9. Masks, fins and snorkels are only allowed in the lap lanes, provided they are being used appropriately.
  10. Pools with basketballs, volleyballs or other game equipment will require collateral for usage of CA pools property.
  1. The sand volleyball courts at the outdoor pools are to be used only for volleyball or other similar games (nuke ‘em). Its purpose is not to be used as a sand box. Therefore activities, such as digging holes or building sand castles, etc is not permitted. Digging in the sand ruins the court surface and base layer which may cause injury to those playing volleyball.
  1. Columbia Association recognizes the desire for individuals to document activities with family and friends; however, this should not infringe on the right to privacy of others. Photographs or videos should not be taken of others without their permission. Cameras (video & still) have no reason to be in the locker rooms or bathhouses. Additionally, camera phones should not be used while in these areas.
  1. During periods where staffing requirements exceed available resources the following steps will be taken to ensure the safety of the facility users.
    • Notify in-coming members/residents of overcrowding.
    • Extend adult swims to 20 minutes.
    • Close snack bar to free Team Members to guard.
    • Run two ten-minute adult swims. Children will not be allowed to swim with their parents during adult swims.
    • Close pool for 15 minutes every hour.
    • Close pool for 15 minutes; open for half hour then close again.
    • No additional admissions to the pool.