New Member Survey

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New Member Survey

Thank you for joining Columbia Association

We hope you enjoy your membership. In an effort to serve you better please take a few minutes to rate your service with Columbia Association. As a token of our appreciation we will add four electronic guest passes to your membership.

Please complete only one survey per membership. Multiple survey submittals from individuals under the same membership will not be accepted.

Please complete the survey below.

Name*
First Last
CA Membership # (If applicable)
Address*
Street Address Address Line 2 City State ZIP Code
Email*
How did you obtain your membership?*
- By phone
- In person at the Customer and Membership Service Center
- In person at a CA club
What time of day did you come to the Customer and Member Service Center or gym?
- Morning
- Afternoon
- Evening
- N/A
How long did you wait to be served?*
- 5-10 minutes
- 10-20 minutes
- Longer than 20 minutes
How long did it take to process your membership?*
- Less than 15 minutes
- Longer than 15 minutes
Did your salesperson address you by name?*
- Yes
- No
- I don't remember
Do you feel you were sold the best membership to suit your needs?*
- Yes
- No
- I don't remember
Was CA's membership renewal policy explained to you?*
- Yes
- No
- I don't remember
Was CA's membership resignation/cancellation policy explained to you?*
- Yes
- No
- I don't remember
Which payment method did you choose to pay for your membership?*
- Monthly deduction from checking account or credit card
- Paid in full with cash, check or credit card
If you are paying for your membership monthly, were you made aware of what happens if your bank defaults on a payment?*
- Yes
- No
- I don't remember
If you are paying for your membership monthly, were you made aware of how to change your banking or credit card information with CA?*
- Yes
- No
- I don't remember
If you have children on your membership, was KidSpace explained to you?*
- Yes
- No
- N/A - I do not have children under age 13 on my membership
Did your sales person explain CA's new wellness retreat, "Haven on the Lake?"*
- Yes
- No
- I don't remember
Did your sales person inform you about CA's Spectrum NG online account services? This allows you to register for programs, view guest passes, make changes to your payment methods, etc...*
- Yes
- No
Did your salesperson tell you about CA's free app, which allows you to perform the same functions on a mobile device?*
- Yes
- No
- I don't remember
- N/A
If you joined at the Customer and Member Service Center, were you given a "New Member" folder with an Activities Guide and printed information?*
- Yes
- No
- Don't remember
- N/A
On a scale of 1 to 5, with 1 being poor and 5 being excellent, how would you rate the service you received with respect to attitude?*
On a scale of 1 to 5, with 1 being poor and 5 being excellent, how would you rate the service you received with respect to knowledge?*
On a scale of 1 to 5, with 1 being poor and 5 being excellent, how would you rate the service you received with respect to listening skills?*
On a scale of 1 to 5, with 1 being poor and 5 being excellent, how would you rate the service you received with respect to attentiveness?*
How likely are you to refer a "friend" to join Columbia Association?*
- Very Likely
- Somewhat Likely
- Neutral
- Not Likely
Did your salesperson ask for your email address?*
- Yes
- No
- I don't remember
Did your salesperson invite you to call or email with any questions or concerns?*
- Yes
- No
- I don't remember
What specific suggestions do you have for improving CA's Customer and Member Service Center's quality of service?*

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410-715-3000 • 6310 Hillside Court, Suite 100, Columbia, MD 21046

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